Shopping with Agilest Collections
Free Shipping - No Minimum Purchase
Agilest Collections.com is proud to offer FREE shipping on every product, every day, inside the continental USA (lower contiguous 48 states). We use only the most reputable shipping services (USPS, UPS, FedEx) and partner with freight delivery companies for oversized items. Expedited shipping is also available on most products for an additional cost. If you would like to expedite your shipment or have any questions, please contact us at Sales
How and where do you ship?
Currently, Agilest Collections.com offers FREE SHIPPING on all items. Deliveries to the 48 contiguous United States will be made via FedEx Ground or by common carrier depending on the overall weight of your order. We cannot deliver to P.O. Boxes. You must provide a street address. Agilest Collections.com does not provide installation, assembly or physical delivery of furniture into residences or businesses. However, installation, assembly or physical delivery of furniture into residences or businesses may be available through the shipping company. Any costs for installation, assembly or physical delivery of furniture into residences or businesses are the responsibility of the purchaser and not Agilest Collections.com unless otherwise specified with "White Glove Service" on the Agilest Collections.com product page. Some Agilest Collections furniture requires assembly.
How long will it take for my furniture order to ship?
Upon approval and verification of credit card information, orders will be processed for shipment. Inconsistent data and billing information may delay your order. Certain orders may require special processing due to limited quantities on particular items. Agilest Collections.com will notify customers who have placed orders for these "out of stock" items. On average, most items are shipped within 1 to 3 business weeks. However, some items have longer lead times, including custom orders that may take up to 18 weeks. Please contact us at Shipping if you have additional questions.
Are your shipments insured against damage?
Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and notify us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, "Damaged upon Arrival" next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.
What is Freight Shipping?
Certain items available on Agilest Collections.com are required to be shipped via a 3rd party freight carrier, rather than standard carriers, because they are too heavy or require special handling. If your purchase will be delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. All shipments coming via Freight are brought to the curbside only. Many of our larger items have the option to add White glove inside delivery for $175 more. To take advantage of this, please enter "Inside Delivery" in the comments area of the shopping cart.
Do you offer fast shipping?
Yes! Most Ground orders are shipped within 7 to 10 business days of payment, which means that U.S. customers usually receive their orders within 10 to 14 business days of payment. Expedited FedEx shipping is available for additional cost. If you have additional questions please Contact Agilest Collections at Shipping
Many of our larger items like sofas or sectionals are made to order and take anywhere from 14-18 weeks to manufacture and deliver depending on the item. This includes manufacturing time and delivery from our factories overseas.
Check to see if my order has been shipped?
Agilest Collections will email you tracking information once your item has shipped. If you do not receive this or have questions regarding shipping, please email us at Shipping
What time will my furniture be delivered?
UPS and FedEx Ground shipped items are delivered M-F from 7:00 am to 7:00 Freight or specialty furniture mover are typically delivered M-F between 8:00am to 5:00pm. The shippers will contact you directly for a delivery appointment on the larger items and you will schedule the day and delivery window directly with them.
Who pays for return shipping?
Our 100% satisfaction guarantee return policy allows you to return any unused item as long as you contact us within 48 hours of receipt and actually ship the item within 7 days of receipt. We do not pay for return shipping so you may use any carrier you wish. We do suggest that you track and insure your package as we are not responsible for lost or returned packages.
If the receive wrong item we will fix the issue at no cost to you. Many times we require digital pictures to be taken so we can determine the best course of action while avoiding costly return shipping.
Can I pickup my purchase?
On some items, however, most items are not stored in the showroom. Most local FedEx shipments arrive within 10 business days and most freight delivery services within 1 to 4 business weeks. Not all items are stocked in all locations so if you require fast shipping please email us at Sales for details.
Will I be taxed?
Agilest Collections.com is required by law to charge 7% sales tax sales tax on orders SHIPPED TO Georgia addresses. The sales tax will calculate during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
Do you have Price Matching?
If you find a better price, please let us know and we will try to get a better deal for you! The non Agilest Collections.com item must meet the following criteria:
1. The item must be identical to the Agilest Collections.com item.
2. The price on the item must include delivery charges.
3. The item must be brand new, not reconditioned, returned stock or on auction sites.
4. The item must be at the normal price. It cannot be on sale or part of a special offer.
5. Sufficient information must be provided for Agilest Collections.com to verify the price of the item. Please submit the website address where the price fore the item was found.
Please note: We must respect manufacturers and their Minimum Advertised Pricing (MAP) policies. Some manufacturers or importers do not allow discounts on their products. Please contact us have any questions at Price Matching
What are my Payment Options?
Agilest Collections.com currently accepts Visa, MasterCard, Discover and American Express credit cards, as well as checks and money orders. You can safely enter your credit card number via our secure server, which encrypts all submitted information via SSL (Secure Sockets Layer).
Can I phone in my order?
You can also leave us a message at (404) 370-7079 and we will get back to you the next business day.
Can I fax my order?
Yes, you may fax your order to Agilest Collections.com at fax number (770) 498-8225. Please send an email confirming that your fax has been sent to Sales
How concerned should I be buying furniture from the Internet?
You can order with confidence from us. Our business is not based in a residence or suite with a PO Box address. We have been in business since 2001 with a physical store and with an online storefront.
What type on Site Security do you have?
We utilize the latest technology for shopping and e-commerce security. Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, are stored in an encrypted format at all times. Our website, and more importantly all user information, is further protected by a multi-layer firewall based security system. Visa, MasterCard, Discover, American Express and cybersource.com also take significant security measures to protect your information.
How do I contact Agilest Collections?
Email: Sales
Phone: 404-370-7079
Fax: 770-498-8225
Showroom
Agilest Collections
127 E. Trinity Place
Decatur, GA 30030
Phone: 404-370-7079
Do you offer volume discounts?
Yes we do! Please contact us regarding volume discounts at Sales
Do you give special discounts to non-profits or to the trade?
Yes we do! Please contact us with all queries regarding to the trade or non-profit discounts at Trade
What is your Satisfaction Guarantee?
If for any reason you are not completely satisfied with your purchase, we encourage you to take advantage of our 48-hour return policy. Your refund equals the purchase price plus tax minus actual initial shipping costs. We ask that you pay the shipping costs to return the item. All made-to-order items are subject to a 30% restocking fee in addition to the shipping charges.
What if I want to cancel my furniture order?
Furniture orders that are special order can be canceled up to a five days after the order is placed without incurring a restocking fee. After the five days there will be a 20% restocking fee to cancel your furniture/accessories order.
What type of the do we sell?
Agilest Collections sells new in the box top quality products directly from manufacturers or wholesalers.
Can I mail my payment?
Yes, you may mail us a check or money order
Our mailing address is:
127 E. Trinity Place
Decatur, GA 30030
Phone: 404-370-7079
Why do I need to provide a phone number when making payment?
Agilest Collections requires a daytime phone number for all orders shipping freight or specialty furniture delivery company. All information you provide to Agilest Collections is covered by our privacy policy.
What is your return policy?
We accept returns on any item as long as you notify us within 48 hours of receipt. To return a purchase, simply email us at Returns to send the item back to us. For all normal stocked items we will return 100% of the product price but the initial and return shipping will be your responsibility. For made-to-order items there is a 30% restocking fee and initial and return shipping will be your responsibility. If there is anything we can do to help you avoid returning an item, please email us at Sales
Where is Agilest Collections Modern Furniture located?
Our Showroom is located at 127 E. Trinity Place
Decatur, GA 30030
|
